We help create opportunities and overcome challenges

With our No Ordinary Hospitality Management long-term solution, we are determined to achieve the best results and give your venue a key competitive advantage.



No Ordinary Hospitality Consultancy direct partnership

Direct partnership

With our strategic planning and best practices, we can reposition your venue to outperform competitors and become local market leaders. We are committed to safeguarding your investment by maximising profitability and minimising risks across the business.

No Ordinary Hospitality Consultancy tailored service

Tailored service

We start with the end in sight, coordinating our actions with the interests of all stakeholders by delivering solutions with tangible results. Venues can take advantage of our extensive offering and our renowned No Ordinary service to considerably grow market share at a more dynamic pace.

No Ordinary Hospitality Consultancy agile approach

Agile approach

Our approach is individual to every venue and we understand requirements will vary. We respond well to different environments, keeping an open mind to ensure we can enhance our strategy in any situation.

The No Ordinary Hospitality Management team

Although we are a small company, we are proud to have a passionate team of well-connected industry professionals in place to support venues and grow a profitable business. Find out more below about who you could be working with.

No Ordinary Hospitality Consultancy Richard Harrison

Senior Management

Richard Harrison
Managing Director

Richard has a background in hospitality, conference, events and retail catering that has spanned 27 years and has held roles with many well-known and respected companies such as Corus Hotels, Hayley Conference Centres, First Venues and Allied Domecq…

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No Ordinary Hospitality Consultancy Ron Terry

Senior Management

Ron Terry
Operations Director

With an industry background expanding 35 years, Ron has a wealth of knowledge covering all aspects of hospitality.

With a career spent primarily working alongside independent owners operating in the leisure and M&E markets, Ron has held a number of General Manager, Regional General Manager & Operations Director…

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Finance Director Alan Eaton

Senior Management

Alan Eaton
Finance Director

Alan’s career in hospitality spans almost 40 years gaining experience in not only finance based roles but also operational positions making him well versed within the industry. His roles were with corporate-based properties such as Lansbury Hotels (a Division of Whitbread), Paramount Hotels and Hotel Du Vin as well as with independent operators…

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Director of Sales – Kathy Nakra

Kathy’s career in hospitality sales started in 2002 when she co-founded KD Event. Her previous role before joining NOHM was director of sales and marketing at the 358 bedroom Heythrop Park Resort in Oxfordshire. She has also worked for the Capital Group where she promoted the head quarters of the British Academy of Film and Television Arts.


Marketing – Rebecca Freeman

Rebecca has 10 years of creative, strategic marketing experience including 4 years at a fast-paced digital agency. Her employment portfolio shows the range of brands she has driven results for and the diversity she can offer across marketing, brand and campaign strategy.  Rebecca uses data to influence content and creative decisions across all marketing channels from print to digital and PR.

HR – Charlotte Birch

Charlotte has 17 years of experience within Human Resources working for Fountains for nine years and Coombe Abbey Hotel for eight years.  She holds a certificate in Personnel Practice and is currently the HR Manager for Coombe Abbey Hotel. Charlotte uses her expertise to help drive a business forward via her communication and problem solving skills that she has built up over the years.


Experienced in the industry

Our hospitality management team has decades of combined experience in the industry, offering dedicated support directly and through our partners in a variety of areas.


Partners we work with

No Ordinary Hospitality Consultancy Paje Consultancy

No Ordinary Hospitality Consultancy Criton

No Ordinary Hospitality Consultancy Advent Communications

No Ordinary Hospitality Consultancy Revenue by Design

No Ordinary Hospitality Consultancy Rawww

go ape

No Ordinary Hospitality Consultancy Shield Safety Group

No Ordinary Hospitality Consultancy Enhance

No Ordinary Hospitality Consultancy Faber

Why choose NOHM?

Invested in
your success

We believe in a hands-on approach to ensure clear communication and to provide support. Venues will also benefit from our hospitality management team’s high calibre of connections within the industry.

A passion for

We have specialist fields including helping owners to develop and maximise existing areas and refurbish vacant spaces to generate additional revenue.


We have strong relationships with national conference agents to provide us with referrals. We also understand the wedding and events industry and operate our own florist business.