We help create opportunities and overcome challenges
With our No Ordinary Hospitality Management long-term solution, we are determined to achieve the best results and give your venue a key competitive advantage.
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Direct partnership
With our strategic planning and best practices, we can reposition your venue to outperform competitors and become local market leaders. We are committed to safeguarding your investment by maximising profitability and minimising risks across the business.
Tailored service
We start with the end in sight, coordinating our actions with the interests of all stakeholders by delivering solutions with tangible results. Venues can take advantage of our extensive offering and our renowned No Ordinary service to considerably grow market share at a more dynamic pace.
Agile approach
Our approach is individual to every venue and we understand requirements will vary. We respond well to different environments, keeping an open mind to ensure we can enhance our strategy in any situation.
The No Ordinary Hospitality Management team
Although we are a small company, we are proud to have a passionate team of well-connected industry professionals in place to support venues and grow a profitable business. Find out more below about who you could be working with.
Senior Management
Richard Harrison
Managing Director
Richard has a background in hospitality, conference, events and retail catering that has spanned 27 years and has held roles with many well-known and respected companies such as Corus Hotels, Hayley Conference Centres, First Venues and Allied Domecq…
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Senior Management
Ron Terry
Operations Director
With an industry background expanding 35 years, Ron has a wealth of knowledge covering all aspects of hospitality.
With a career spent primarily working alongside independent owners operating in the leisure and M&E markets, Ron has held a number of General Manager, Regional General Manager & Operations Director…
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Senior Management
Alan Eaton
Finance Director
Alan’s career in hospitality spans almost 40 years gaining experience in not only finance based roles but also operational positions making him well versed within the industry. His roles were with corporate-based properties such as Lansbury Hotels (a Division of Whitbread), Paramount Hotels and Hotel Du Vin as well as with independent operators…
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Director of Sales – Steph Taylor
Stephanie has more than 10 years’ specialist experience in hospitality across Warwickshire and the West Midlands since graduating. Her most recent role was as Sales Manager at Malmaison and Hotel du Vin, Stratford-upon-Avon, which she joined in May 2018. Excelling in her role, Stephanie won the prestigious title of Business Professional of the Year at the Birmingham Awards in November 2019.
Marketing – Rebecca Freeman
Rebecca has 10 years of creative, strategic marketing experience including 4 years at a fast-paced digital agency. Her employment portfolio shows the range of brands she has driven results for and the diversity she can offer across marketing, brand and campaign strategy. Rebecca uses data to influence content and creative decisions across all marketing channels from print to digital and PR.
HR – Charlotte Birch
Charlotte has 17 years of experience within Human Resources working for Fountains for nine years and Coombe Abbey Hotel for eight years. She holds a certificate in Personnel Practice and is currently the HR Manager for Coombe Abbey Hotel. Charlotte uses her expertise to help drive a business forward via her communication and problem solving skills that she has built up over the years.
Experienced in the industry
Our hospitality management team has decades of combined experience in the industry, offering dedicated support directly and through our partners in a variety of areas.
PortfolioPartners we work with
Why choose NOHM?
Invested in
your success
We believe in a hands-on approach to ensure clear communication and to provide support. Venues will also benefit from our hospitality management team’s high calibre of connections within the industry.
A passion for
hospitality
We have specialist fields including helping owners to develop and maximise existing areas and refurbish vacant spaces to generate additional revenue.
Strategically
connected
We have strong relationships with national conference agents to provide us with referrals. We also understand the wedding and events industry and operate our own florist business.
