No Ordinary Hospitality Management is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2018 GDPR)
1. What information do we collect
We may collect the following information:
Contact information including email address
Other information relevant to our service
When you visit our website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as your name and email address. You may provide us with information in a number of ways:
(a) by supplying us with the information as listed above, on the online forms in which case we may retain the content of your email messages together with your email address and our responses on a secure server.
(b) by signing up to our newsletter, in which case we may retain your email address and our responses on a secure server. All data may also be held in a secure third party platform.
(c) by using our live chat service, in which case we may retain your email address and our responses on a secure server. All data may also be held in a secure third party platform.
2. How we use the information
We will not disclose your information to any third parties. Our internal procedures cover the storage, access and disclosure of your information. When you agree to sign up to our news updates we need to know your email address. We gather this information to allow us to provide you with quarterly emails containing information about news we think may be of interest to you. You can unsubscribe from our contact list at any time by replying to a marketing email with the word “unsubscribe” in the subject line or by emailing us. We may also use aggregated information and statistics for the purpose of monitoring website usage in order to help us develop the website and our services, and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
3. Where we store the information
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. Updating your information
If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know by contacting firstname.lastname@example.org
5. Your consent
6. Marketing Permissions
No Ordinary Hospitality Management may send you from time to time, new offers and industry insight via email but we will not do so without your express consent. If you do not wish to receive any further email please use the unsubscribe option in the email or alternatively contact us at email@example.com
7. Changes to this Policy
We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
9. Google Analytics
To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.
10. Content Managed System
The Content Management System (CMS) that runs this website is fully secure. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.
Sharing tools in the form of Facebook and Twitter share buttons feature on this site, these third party websites may set a cookie if you are logged in to their service. Please refer to the Facebook and Twitter cookie policies.
Except for essential cookies, all cookies will expire after 2 years.
For more comprehensive information on what cookies are and how they affect you please visit www.allaboutcookies.org.